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Home/Microsoft Teams Phone

Microsoft Partner · West Midlands

Microsoft Teams Phone

Turn Microsoft Teams into your business phone system

If your business already uses Microsoft 365, Microsoft Teams Phone can be a natural next step. It allows your team to make and receive external phone calls directly through Microsoft Teams, the same platform they already use for meetings, messaging and collaboration.

We handle the setup, configuration, number porting and ongoing management so everything works properly from day one, integrated with your wider Microsoft 365 environment.

Book a Free Consultation → 01902 711 777
Microsoft Partner Number porting included Full setup & training
What we set up & manage
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Teams Phone SetupCalls, meetings and chat in one Microsoft platform
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Call Queues & Auto-AttendantsProfessional inbound call handling configured
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Any Device, Any LocationDesktop, laptop, tablet or Teams-compatible handset
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Number PortingKeep your existing numbers when you switch
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User ConfigurationLicences, call routing and voicemail set up properly
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Ongoing ManagementChanges, support and troubleshooting included
Microsoft Teams telephony

One platform for calls, chat and meetings

Microsoft Teams Phone allows your business to use Microsoft Teams as a full phone system. Instead of relying on traditional handsets or a separate phone platform, users can make and receive business calls from Teams on their computer, mobile, tablet or compatible desk phone.

For many businesses already using Microsoft 365, this means one familiar place for internal chats, video meetings and external phone calls — reducing complexity and the number of platforms your team needs to use.

📱
Work from anywhere with one business number

Staff can make and receive calls from the office, at home or travelling — without sharing personal numbers or being tied to a desk.

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Professional call handling

Auto-attendants, call queues, voicemail, out-of-hours messages and department routing — all configured properly for your business.

🔀
Number porting included

We port your existing numbers so there is no disruption to incoming calls during the transition.

🛠️
We manage the setup for you

Moving to Teams Phone needs proper planning. We review your setup, plan the migration and configure everything before go-live.

Blackwood IT team configuring Microsoft Teams Phone
Call handling

Professional call handling in Microsoft Teams

Teams Phone can be configured to handle incoming calls professionally across your business. This helps customers reach the right person or team more easily and gives your business a more professional call experience.

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Auto-attendant menus

Greet callers professionally and route them to the right department or person without needing a receptionist.

  • Welcome message and menu options
  • Out-of-hours messages
  • Holiday and emergency routing
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Call queues & routing

Manage busy periods properly by placing callers in a queue and routing to available team members.

  • Department call queues
  • Shared voicemail
  • Call forwarding and transfer
📊

Reporting & voicemail

Keep track of calls and make sure nothing is missed with voicemail-to-email and call reporting options.

  • User and shared voicemail
  • Voicemail in your inbox
  • Call history and reporting
Why Blackwood IT

Microsoft expertise, properly configured from day one

Moving to Teams Phone is more involved than turning on a licence. Your numbers, call flows, users, devices, internet connection and Microsoft 365 environment all need to be considered. We do it properly.

Microsoft Partner — we manage Microsoft 365 environments every day and know the platform inside out.

Full setup included — call flows, voicemail, auto-attendants, user provisioning and compatible handsets all configured properly.

Number porting handled — we port your existing numbers so there is no disruption to incoming calls during the transition.

Ongoing support included — user changes, call routing updates and troubleshooting handled by our team as part of your managed IT service.

Get started

Ready to move your phone system into Microsoft Teams?

If your business uses Microsoft 365 and you want to bring calls, meetings and collaboration into one platform, we can help. Book a free consultation and we will assess whether Teams Phone is the right fit for your business.

Book a Free Consultation → 01902 711 777
FAQ

Microsoft Teams Phone, frequently asked questions

Common questions about Teams Phone, Direct Routing, number porting and how Blackwood IT manages the setup.

What is Microsoft Teams Phone? +

Microsoft Teams Phone is a Microsoft 365 feature that lets businesses make and receive external phone calls directly in the Teams app — the same platform used for meetings, messaging and collaboration. It requires a Teams Phone licence and a PSTN connection via Direct Routing or a Microsoft Calling Plan.

What is Direct Routing in Microsoft Teams? +

Direct Routing connects Microsoft Teams to the public telephone network via a certified Session Border Controller (SBC). It lets you use existing phone numbers and call rates instead of Microsoft's Calling Plans. Blackwood IT configures and manages Direct Routing as part of every Teams Phone deployment.

What is the difference between Teams Phone and a cloud phone system? +

Teams Phone integrates calling into the Microsoft Teams app — best for businesses already using Microsoft 365 heavily. A cloud phone system (hosted VoIP) is a standalone telephony platform with desk handsets, call groups and hunt groups. Blackwood IT can assess your business and recommend the right option.

Can I keep my existing phone numbers? +

Yes — Blackwood IT handles full number porting as part of the migration. Your existing business numbers transfer to Teams Phone with no disruption to incoming calls.

Do I need Microsoft 365 to use Teams Phone? +

Yes. Teams Phone requires a Microsoft 365 subscription with Teams, plus a Teams Phone licence per user. Blackwood IT manages 365 licensing and advises on the right licence combination.

Can Teams Phone be used on mobile phones and laptops? +

Yes. Staff can make and receive calls using the Teams app on Windows, Mac, iOS and Android — from the office, at home or travelling. Compatible certified desk handsets are also supported.

How long does a Teams Phone setup take? +

A typical deployment takes 2–4 weeks depending on call flow complexity, number of users and number porting timelines. Blackwood IT plans and manages the full migration, ensuring everything is configured and tested before go-live.

Do you set up Teams Phone outside Wolverhampton? +

Yes — Blackwood IT covers the West Midlands (Wolverhampton, Birmingham, Walsall, Dudley, Coventry), Shropshire, Staffordshire, Worcestershire, Cheshire and Derbyshire. Configuration and ongoing management is handled remotely.