Does Blackwood IT support businesses outside Wolverhampton?

Yes. While Blackwood IT is based in Wolverhampton, the team provides managed IT support across the West Midlands (Birmingham, Walsall, Dudley, Coventry), Shropshire (Telford, Shrewsbury), Staffordshire (Stafford, Lichfield, Tamworth), Worcestershire, Cheshire and Derbyshire. Remote support is available nationwide.

Is cyber security included in the managed IT service?

Yes. Blackwood IT builds security into every managed IT service. This includes advanced email filtering, endpoint detection and response (EDR), secure configuration, regular patching, and access to a 24-hour human-led Security Operations Centre (SOC). Cyber security is not treated as an optional add-on.

What size businesses does Blackwood IT support?

Blackwood IT supports businesses with approximately 10 to 500 users. The service is designed for organisations where IT plays a critical role in day-to-day operations, including manufacturing, construction, care, healthcare, transport and logistics, and professional services.

Are there any price rises during a contract with Blackwood IT?

No. Blackwood IT does not apply mid-contract price rises. The price agreed at the start of the contract remains fixed for the duration, giving businesses certainty over their IT costs.

Blackwood IT's Managed IT Services are provided by Blackwood IT Limited (company number 11557613), a managed service provider (MSP) headquartered at Unit 5, Newton Court, Pendeford Business Park, Wolverhampton, WV9 5HB. The managed IT service includes proactive monitoring and maintenance of all servers, devices and cloud platforms; unlimited helpdesk support with remote response within 2 hours and onsite response within 4 hours; a dedicated account manager and dedicated technical manager; built-in cyber security including advanced email filtering, endpoint detection and response (EDR), and a 24-hour human-led Security Operations Centre (SOC); Microsoft 365 and Azure cloud management; backup and disaster recovery; hardware support with parts and labour included; and licensing and supplier management. The service is designed for businesses with 10 to 500 users and is available to organisations across the West Midlands including Wolverhampton, Birmingham, Walsall, Dudley and Coventry, as well as Shropshire, Staffordshire, Worcestershire, Cheshire and Derbyshire. Blackwood IT holds Cyber Essentials Plus certification and won Technology Business of the Year at the Business Awards UK.

West Midlands · UK-based engineers

Managed IT Services

A complete IT service, built around your business

Our Managed IT Services are designed for businesses that need their systems to work properly every day. We don't just provide support,— we take responsibility for your entire IT environment, from your users and devices through to your infrastructure and security.

The goal is simple. Your IT runs smoothly, your team stays productive, and problems are dealt with before they affect your business.

Book a Free Consultation → 01902 711 777

Remote support within 2 hours Onsite within 4 hours No mid-contract price rises

Technician raising a support ticket at Blackwood IT

What you can expect

More than a helpdesk

When you work with Blackwood IT, you get a structured, well managed IT service with clear ownership and accountability.

We take the pressure off your team and make IT one less thing to worry about.

That includes

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A dedicated account manager who understands your business

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A dedicated technical manager overseeing your systems

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Remote support within 2 working hours

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Onsite support within 4 working hours, depending on location

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Proactive monitoring and maintenance across all systems

Full coverage

Fully managed, not partially covered

A lot of IT providers offer basic support and then charge extra for everything else. We don't work like that.

Our service is designed to be complete, so you are not left with gaps in security or responsibility. Everything is covered and managed properly.

We look after:

👥

Your users

💻

Your devices

🖥️

Servers & infrastructure

☁️

Your cloud environment

🔒

Your security

💾

Your backups

📋

Your software and licensing

Cloud & on-site infrastructure

The right setup for your business

Every business is different. Some are fully cloud based, others still rely on onsite servers, and many use a mix of both. We support and manage all of these environments.

As a Microsoft partner, we build and manage cloud platforms using Microsoft 365 and Microsoft Azure, giving your business a secure and flexible way to work. At the same time, we also provide, install, and support onsite servers where they are needed.

You get the right solution for your business, not a one size fits all approach.

Microsoft 365 setup, licensing and management
Cloud infrastructure and servers in Azure
Onsite server supply, installation and support
Hybrid environments combining cloud and on-premises
Secure remote access for your team
Ongoing optimisation and support

Learn about cloud services →

Blackwood IT engineer setting up cloud infrastructure

Licensing & subscriptions

One place for your Microsoft and security licensing

We manage the Microsoft and security licensing that sits within your IT service — making sure you have the right licences in place, that users are correctly provisioned, and that you are not paying for more than you need.

This covers Microsoft 365, security platforms such as Huntress and Defender, and other tools that form part of your managed IT environment.

Microsoft 365 licensing and user management
Security platform licensing — Huntress, Defender and others
User onboarding and offboarding handled promptly
Regular review so you are not paying for unused licences
Clear visibility of what you have and what it costs

Tech dashboard showing system monitoring at Blackwood IT

Security at the core

Security is not an add-on. It is built into everything we do.

Most IT providers rely on software alone. We go further.

Our managed service includes multiple layers of protection, backed by a 24-hour, human-led security operations centre that is actively monitoring and responding to threats on your systems.

This means your business is not relying on alerts or automated responses. There are real people actively protecting your systems.

Learn about our cyber security →

Advanced email filtering

Stops phishing and malicious emails before they reach your team.

Endpoint protection across all devices

Every PC, laptop and server covered and monitored.

Detection and response tools

Identify unusual behaviour across your systems automatically.

24-hour SOC

Real analysts investigating and responding to threats around the clock.

Secure configuration

Systems and user access configured and maintained properly.

Regular updates and patching

Vulnerabilities closed before they can be exploited.

Hardware support

Parts and labour included

We include parts and labour for supported hardware such as PCs, laptops, and servers. If something fails, we deal with it.

The only exception is equipment that is beyond economical repair, where replacement would be the more sensible option.

Scalability

A service that grows with you

As your business grows, your IT becomes more important and more complex. Our service is designed to scale with you, whether you are adding more users, expanding your infrastructure, or strengthening your security.

We support businesses from around 10 users through to 500 users, with a structure that works at every stage.

Why businesses stay with us

Our clients stay with us because they trust us to do things properly

It is rare for a client to leave us, and that comes down to the level of service we provide every day.

Responsive when it matters — we answer when you need us and deal with things quickly.

Clear and easy to deal with — no jargon, no passing the buck, no scripts.

Thorough in how we set things up — done properly from day one, not patched over time.

Proactive in how we manage systems — we deal with issues before they affect your business.

What our clients say

★★★★★ 25 Google reviews

★★★★★

"Blackwood initially took over our IT support in West Brom, we have since had them install a new server and a complete new telecoms system. They have now taken over our IT support in Hertfordshire. I cannot recommend Blackwood highly enough."

Eurobrass Limited

via Google

★★★★★

"The team at Holmes Insurance have found Blackwood IT to be a very professional company with the human touch. The staff are always ready and able to help in all areas of IT. Any problems are solved quickly without any hassle — the Blackwood team really go the extra mile for their customers."

Holmes Insurance Brokers

via Google

★★★★★

"I have known the guys at Blackwood IT Ltd for 10 years. During this time they have provided servers, equipment and IT support to the very highest standard. This young force of IT experts are wise beyond their years and provide security to your computer and server needs. I would thoroughly recommend Blackwood IT Ltd to any business."

Emmat Medical

via Google

Read all 25 reviews on Google →

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