How to submit a support ticket
The quickest and easiest way to raise a support request with Blackwood IT is directly from your computer using the Blackwood IT icon in your system tray.
This method is designed to be quicker, easier, and more reliable than email. Your request goes straight to our support desk the moment you click Send.
Find the Blackwood IT icon in your system tray
Look in the bottom-right corner of your taskbar for the Blackwood IT icon. You may need to click the small arrow (^) to expand the hidden icons area.
Select "Help Request / New Ticket"
Right-click or click the icon to open the menu. Select Help Request / New Ticket from the options shown.
Fill in the details of your request
A form will appear. Fill in the Subject and Body fields describing your issue as clearly as you can. You can also attach screenshots using the Images field, and enter your contact details if they are not already saved.
Click Send
Click the Send button. Your request will go straight to our support desk and one of the team will be in touch as soon as possible.
That's it — your ticket is with us
We'll pick it up and get back to you as soon as we can during working hours (Monday–Friday, 8:00am–6:00pm, excluding bank holidays). If you have any questions about using this method, feel free to get in touch.
Prefer to call?
You can also raise a support ticket by calling us on 01902 711 777 and selecting Option 2 for support.