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OutlookKnowledge Base

[Solved] Outlook Stuck on Loading Profile

Fix Outlook getting stuck on the blue loading screen with "Loading profile" at the bottom — four methods from Quick Repair to full reinstall.

Blackwood IT
Blackwood IT Managed IT Support · Wolverhampton
Updated June 2026
Applies to: Microsoft OutlookMicrosoft 365Windows 10Windows 11
⚠️

We've seen a large number of users affected by this issue. Start with Method 1 (Quick Repair) as it resolves the problem in most cases.

1

Method 1 — Quick Repair

  • Close Outlook. Check Task Manager (Ctrl + Alt + Del) to confirm it's fully closed
  • Press Windows Key + R, type appwiz.cpl and press Enter
Run appwiz.cpl to open Programs and Features
  • Find Microsoft Office 365 Apps and click Change
Select Microsoft Office 365 Apps and click Change
  • Select Quick Repair and click Repair. Wait for it to complete, then reopen Outlook
2

Method 2 — Online Repair

If Quick Repair didn't work, run sfc /scannow first: open Command Prompt as Administrator, type the command and let it complete. Then follow Steps 1–5 from Method 1 but select Online Repair instead.

Select Online Repair for Microsoft Office
3

Method 3 — Create a new Outlook profile

  • Press Windows Key + R, type control and press Enter
  • Find and click Mail
Mail in Control Panel
  • Click Show Profiles
Show Profiles in Outlook Mail settings
  • Click Add, name the new profile (e.g. "New Profile") and complete your email details
  • Select Always use this profile, choose the new profile and click OK
  • Launch Outlook — it will open and start downloading your mail
4

Method 4 — Reinstall Office

  • Press Windows Key + R, type appwiz.cpl, find Microsoft Office and click Uninstall
  • Go to office.com and sign in
  • Click Install Office in the top right, then Office 365 apps
Install Office 365 apps from office.com
  • Run the installer, reopen Outlook and sign in — it will begin downloading your mail
✓

Outlook loading correctly

One of the four methods above should get Outlook past the loading profile screen and back to normal.

Still stuck?

Submit a support ticket and we'll look into it for you.

Frequently asked questions

Why is Outlook stuck on the loading profile screen? +

Outlook gets stuck on loading profile due to corrupt Office installation files, a damaged Outlook profile, or conflicts introduced by Windows updates. Quick Repair resolves this in most cases.

How long should Outlook take to load a profile? +

Outlook should typically load a profile within 10–30 seconds on a healthy system. If it is stuck on the loading screen for more than a minute, there is likely a corrupt file or profile issue.

Will creating a new Outlook profile delete my emails? +

No. Your emails are stored on the Microsoft 365 server. Creating a new profile simply gives Outlook a fresh configuration — all your emails will re-download once the new profile connects.

What is the difference between Quick Repair and Online Repair in Office? +

Quick Repair fixes corrupt Office files using locally cached data and does not require an internet connection. Online Repair downloads fresh Office installation files from Microsoft and performs a more thorough repair.