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[Solved] APC_INDEX_MISMATCH BSOD when printing

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Windows 10 crashes when printing due to Microsoft March updates

The Windows 10 Pro KB5000802 cumulative update released yesterday is causing Blue Screen of Death crashes when printing to network printers.

Since then, there has been a constant stream of complaints that printing is causing Windows 10 to crash with an “APC_INDEX_MISMATCH for win32kfull.sys” blue screen of death crash.

Network Printers

Some of the printer brands known to be affected, include Kyocera, Ricoh, and Dymo.

Using virtual machines that received these updates yesterday, BleepingComputer has rolled back to the March preview updates and is no longer offered the KB5000802 cumulative update like we were yesterday.

This indicates that Microsoft has pulled the updates from Windows Update while they look into the issues. However, the updates are still available via the Microsoft Update Catalog.

How to fix the issue

If you are affected by the printing bug, you can uninstall the Windows 10 KB5000802 cumulative update by closing applications and opening a command prompt. In the command prompt, enter the following command:

wusa /uninstall /kb:5000802
  1. Press Start and type cmd
  2. Right Click – run as administrator
  3. type wusa /uninstall /kb:5000802
  4. Reboot

Update: 15th March

Microsoft have now released and update to fix the issue. Read more about it here.

Cannot print from Outlook Issue

We are aware of an issue when you cannot print from Outlook after removing the KB5000802 and KB5000808 updates. “Print preview is not available” and “Cannot print unless an item is selected. Select an item , and try to print again.” Please see our guide here.

Award Winning IT
Blackwood IT Support
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