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Serving Shrewsbury & Shropshire

IT Support Shrewsbury

Blackwood IT provides managed IT support, cyber security and cloud services for businesses across Shrewsbury and Shropshire. We're West Midlands based in Wolverhampton, giving businesses in Shrewsbury a well-resourced, regional IT partner with on-site coverage and full remote support during working hours.

Book a Free Consultation → 01902 711 777
West Midlands based No mid-contract price rises 25 × 5★ Google reviews
110+
Organisations supported
1,500+
Endpoints monitored
1,300+
Identities protected
1,100+
SAT learners active
Huntress MDR active across all client endpoints 24/7
IT Support in Shrewsbury

Managed IT support that takes full responsibility

Shrewsbury is Shropshire's county town and its most significant commercial centre — home to professional services firms, healthcare providers, independent businesses, public sector organisations and a growing technology community. For businesses here, finding a well-resourced and reliable IT partner has historically meant looking outside the county.

Blackwood IT is based at Pendeford Business Park in Wolverhampton. We provide both remote and on-site managed IT support across Shrewsbury and the wider Shropshire area — covering the majority of issues remotely during working hours, with engineers available for on-site visits when needed.

We take a proactive approach: monitoring your systems continuously, applying patches and maintenance before problems arise, and managing your technology suppliers directly. Every client gets a dedicated account manager and a dedicated technical manager — not a generic helpdesk queue.

From managed IT services and cyber security to Microsoft 365 and Azure, business connectivity and structured cabling, we handle everything under one roof — one bill, one team, one accountable partner.

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Shrewsbury & Shropshire covered

We support businesses across Shrewsbury and throughout Shropshire — from the county town to rural market towns.

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Huntress MDR as standard

Every client protected by Huntress managed detection and response — 24/7, included as standard.

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Dedicated managers

A dedicated account manager and technical manager for every client. Not a helpdesk rota.

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Regional depth

West Midlands based with the resource and expertise that smaller local IT providers simply can't match.

Blackwood IT engineer providing managed IT services in Shrewsbury
Managed IT Services Shrewsbury

Managed IT Services for Shrewsbury businesses

Our managed IT services in Shrewsbury go beyond a standard helpdesk. We take full ownership of your IT environment — monitoring systems around the clock, applying security patches, managing your suppliers and resolving issues before they affect your business.

For Shrewsbury businesses, that means access to a properly resourced West Midlands IT partner — with the technical depth to handle everything from Microsoft 365 and Azure to cyber security, connectivity and hardware, all managed under one roof at a fixed monthly price.

  • Proactive monitoring and maintenance — 24/7 across all endpoints
  • Unlimited remote and on-site support during business hours
  • Huntress MDR security included as standard on every contract
  • Dedicated account manager and technical manager for your business
  • Fixed monthly per-user pricing with no mid-contract price rises
  • Microsoft 365, Azure, connectivity and hardware — all managed in one place
Explore Managed IT Services →
Our Services

IT services for Shrewsbury and Shropshire businesses

Everything your business needs from a single accountable IT partner — support, security, cloud, connectivity and hardware.

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Managed IT Services

Proactive monitoring, user support, maintenance and supplier management for your whole IT environment.

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Cyber Security

Huntress MDR, email protection, endpoint security, Microsoft 365 hardening and Cyber Essentials support.

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Cloud Services

Microsoft 365, Azure infrastructure, cloud migration, backup and modern workplace setup.

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Business Internet

Business broadband, leased lines, SIP trunking and 4G/5G failover — managed alongside your IT.

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Cloud Phone Systems

Hosted VoIP phone systems — no on-site hardware, fully managed by our team as a Gamma accredited partner.

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Microsoft Teams Phone

Make and receive business calls directly in Microsoft Teams — integrated with your Microsoft 365 environment.

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Business Mobile

Business mobile contracts, handset supply and Mobile Device Management — one team, one bill.

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Structured Cabling

Professional cabling, network points, comms cabinets and office infrastructure installations.

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IT Consulting

Strategic IT advice, project planning, technology roadmaps and long-term guidance for growing businesses.

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AI & Automation

Workflow automation, AI adoption, productivity tooling and process improvement for your team.

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Industries

IT support for Shrewsbury's key sectors

Shrewsbury has a diverse business community that spans professional services, healthcare, public sector and independent retail. We support organisations across the sectors where reliable, secure IT is essential.

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Professional Services

Shrewsbury is Shropshire's professional services hub — home to solicitors, accountants, financial advisers and consultancies. We provide the secure, well-managed IT these firms require, including Microsoft 365, compliance-ready configurations, Cyber Essentials support and cyber security built in as standard.

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Healthcare & Public Sector

From GP practices and dental surgeries to charities and public sector organisations, we support Shrewsbury businesses and institutions that depend on reliable systems, data security and regulatory compliance. We understand the IT requirements of these environments.

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Independent Business & Retail

Shrewsbury has a thriving independent business community across its historic town centre and surrounding areas. We provide straightforward, well-managed IT that lets business owners focus on running their business — not worrying about their technology.

Client Stories

What our clients say about Blackwood IT

Real feedback from businesses we support across the West Midlands and Shropshire.

Architectural Hardware

Croft Architectural Hardware Ltd

"Professional and always helpful. They provide us with excellent support, ensuring the infrastructure is in place to grow our business, and promptly solve any issues that arise."

Managed IT support and infrastructure · via Trustpilot

Professional Services

Road Surface Treatments Association

"The company provides knowledgeable timely support for all of our issues. New starters, access, upgrades, additional security — the ease of contact and professionalism is second to none. My experience of using the company to date is faultless and I cannot recommend them enough."

Managed IT support and ongoing helpdesk · via Trustpilot

Social Care

Three Roses Homes

"Blackwood IT have recently taken over our IT services at Three Roses Homes, and the service has been nothing short of outstanding. From the initial visit through to now, we've received a true 5-star experience. Everything has been clearly explained in a way that's easy to understand, making the whole process smooth and stress-free. Highly recommend!"

Full IT onboarding and ongoing managed IT support · via Google

Read more on our case studies page →

Coverage

IT support across Shrewsbury and Shropshire

Our Wolverhampton base gives us good access to Shrewsbury and the wider Shropshire area for on-site visits when they're needed. We already support businesses across Shropshire through our existing client base.

We cover Shrewsbury town centre, Battlefield, Meole Brace, Harlescott, Bayston Hill and the surrounding areas, as well as businesses further afield across Shropshire including Oswestry, Market Drayton, Whitchurch and the rural areas in between.

If you're based in Shrewsbury or the surrounding area and looking for a managed IT support provider with genuine depth and regional presence, we'd be happy to talk.

Shrewsbury Oswestry Market Drayton Whitchurch Bayston Hill Harlescott Meole Brace Battlefield Church Stretton Shropshire

Our base & coverage

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Our office

Unit 5, Pendeford Business Park
Pendeford, Wolverhampton WV9 5HB

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Route to Shrewsbury

A5 or M54/A5 — straightforward access to Shrewsbury from our Wolverhampton base

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Support hours

Monday–Friday, 8am–6pm
Remote monitoring 24/7

Why Blackwood IT

Why Shrewsbury businesses choose us

We're not the cheapest option in the market. But for businesses where IT matters, here's what makes the difference.

01
A well-resourced regional partner

West Midlands based with genuine depth of expertise and resource — giving Shrewsbury businesses access to IT support that goes beyond what smaller local providers can offer.

02
Security built in, not bolted on

Huntress MDR deployed across every managed client as standard. 1,500+ endpoints and 1,300+ identities monitored 24/7.

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Dedicated account and technical managers

You always have a named person to call. No helpdesk lottery — people who know your systems and your business.

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One team for everything

Support, security, cloud, connectivity, hardware, cabling — all under one roof. No blame game between suppliers.

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Transparent pricing

No mid-contract price rises. Per-user monthly pricing fixed from day one so you can plan your budget properly.

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Shropshire experience

We already support businesses across Shropshire and understand the needs of the county's business community.

FAQ

Frequently asked questions

Common questions from Shrewsbury businesses considering managed IT support.

Do you provide IT support on-site in Shrewsbury?
Yes. Our engineers are based in Wolverhampton and provide on-site visits across Shrewsbury and Shropshire as part of our managed IT service — no extra call-out charges.
What areas of Shrewsbury do you cover?
We cover Shrewsbury and the surrounding area. See our coverage section above for the full list of towns and areas we support regularly.
How quickly can you respond to IT issues in Shrewsbury?
Most issues are resolved remotely within minutes during working hours. For issues that require an on-site visit, our engineers cover Shrewsbury and Shropshire and will be with you as quickly as possible.
Do you support professional services and healthcare businesses in Shrewsbury?
Yes. We have significant experience supporting professional services and healthcare businesses across the West Midlands and Shropshire. See our managed IT services page for more detail.
What cyber security do you provide for Shrewsbury businesses?
Every managed IT client receives Huntress MDR as standard — monitoring all endpoints and Microsoft 365 identities around the clock. We also include security awareness training and email protection. See our cyber security page for full detail.
How do I switch IT provider in Shrewsbury?
We handle the full transition from your existing provider. Most businesses are onboarded within two to four weeks with minimal disruption. We take care of documentation, system access and supplier transfers. See our onboarding page for more detail.
Get started

Looking for IT support in Shrewsbury?

Get in touch with Blackwood IT for a no-pressure conversation about your IT. We'll give you an honest view of what we can do for your business — no jargon, no hard sell.

Book a Free Consultation → Call 01902 711 777