Managed IT Support Services​

Our expert IT team has over 60 years combined experience providing managed IT Support and IT Services. We specialise in IT & communications for small and medium businesses based in the Midlands areas. 

Managed IT Support

Here are some benefits of our managed IT support

Avoid system downtime with 24/7 pro-active remote monitoring of hardware and operating systems

Increase staff productivity by taking advantage of our general help and support with Microsoft based applications

Ensure problems are resolved quickly with our fast, contracted response times

See a clear overview of your IT systems’ performance with our quarterly performance report

Save time and money, we will assist with other suppliers when required

Gain peace of mind knowing that your IT team has over 60 years of combined experience

Pro-Active Remote Monitoring

At Blackwood IT we use advanced software that monitors your entire IT network 24/7. This helps us keep your network healthy by alerting us to possible hardware failures and software issues before they happen. Once an alert has been triggered, we will pro-actively take steps to remedy the issue(s).

Contracted Response Times (SLA)​

Time is money. If your business is suffering from IT issues staff productivity will be heavily impacted. Our managed IT support customers benefit from fast response times for both remote and onsite support services.

Unlimited Remote & Onsite Support​

Our managed IT support customers have unlimited access to our technical team, Mon-Fri / 8am-6pm (excludes bank holidays). If you require remote, or onsite support, Blackwood IT will be there to assist you.

Quarterly Performance Report​s

Our managed IT support customers receive a quarterly performance report. Specifically this gives you a clear overview of how your systems, and how we are performing.

General Help and Support​

IT Support isn’t just fixing problems, above all it’s having a team of experts ready to help you. Perhaps you can’t remember which formula to use on Excel, or maybe you’re having trouble attaching a large file to an E-mail. Don’t waste time trying to figure it out alone. Our team are ready and waiting to help you.

Parts and Labour are Included​

Computer components fail from time to time - more often than we'd life. These can be costly to replace, and they will usually require a technician to install / configure them. Our managed IT support customers don’t have to worry about these issues. Parts and labour are included in our support.

 8am-6pm / Mon-Fri

(excludes bank holidays)

 

24/7 Pro-Active Remote Monitoring

We monitor the following aspects of your network:

Servers

Outages or issues are reported straight to our support desk automatically.

Operating systems

Kept secure and up to date.

Workstations / Laptops

Any hardware issues are repored directly.

Hard Drive Health

Our software is constantly monitoring the health of hard drives.

Anti-Virus software

Consistent monitoring for any issues with EDR.

Spam detection (both in and outbound)

Spam reports sent out daily.

Event Logs

Event logs monitored for an unusual activity.

Backup Software

All backups monitored and alerts raised for failures.

External Device Health (USB pen, USB hard drives)

Reports and issue with external USB devices.

Managed IT support

Contracted Response Times (SLA)

Our target response times defined in our SLAs are as follows:

· 2 Working hours for remote support
· 4 Working hours for onsite support (distance permitting)

This ensures that IT problems are dealt with quickly and efficiently, allowing your staff members to continue working.

Save Time and Money with IT Support

When we become your IT team, you will sometimes need us to assist with other suppliers. Perhaps you have a printing company that needs a statically assigned IP address.

Maybe you are purchasing new software and the software company needs to help to integrate into your current systems. We pride ourselves on offering a premium service, therefore we will be there to help.

 
IT consulting
Managed IT Support

More Cost Effective than Employing an Inhouse IT Technician

A fully qualified IT technician will expect an annual salary of £30,000 – £50,000. A managed IT support contract from Blackwood IT will be significantly less than that for small and medium sized businesses. The cost savings are amazing, however there are other (arguably more important) benefits to using our managed IT services too:
  • An onsite IT technician will need holidays. We are open 8-6 / Mon-Fri, all year round (excludes bank holidays). You won’t have 25+ days per year when you don’t have IT support.
  • Our managed IT support customers have access to an entire team of IT & communications specialists, rather than a single person.
  • Our managed IT support also includes parts. An inhouse IT technician won’t provide their own parts.

Managed IT support that is easy to deal with

Contracted customers receive a dedicated account manager and technician, both of whom will know your network inside and out.

 
We all know how stressful it is to contact a faceless company and be passed around from one department to another, only to speak to someone new each time. In conclusion with our managed IT support, we assign each customer a dedicated account manager and technician. This approach allows us to build strong working relationships and provide a premium, friendly service we take pride in.