Coronavirus Policy - Blackwood IT

Coronavirus Update

As a valued customer, we wanted to update you on the steps Blackwood IT are taking to help minimise the impact of the spread of Coronavirus/COVID-19.

All our staff are currently working from home, to prevent one of us getting sick and passing around the office. We are completely setup to work as we are in the office, all of our systems can be accessed as normal, all phone calls come through as normal and we participate in meetings via voice and webcam.

We are seeing a big demand for laptops (and laptop docking stations) at the moment as many people have decided to work from home for the next couple of weeks. Please get it touch with us as soon as possible if you wish to talk about this.

Remote IT Support
No effect on remote support at all. We are setup to work as normal.

Onsite IT Support and Installations
No effect on onsite support, our support technicians can visit and fix issues or install new equipment. We are separating our technicians as much as possible to prevent all technicians being isolated at the same time. We do kindly ask that you can inform us if anyone has had symptoms or is sick. In the event of lockdowns / quarantines imposed by the Government, of course we will have to observe them.

RDS – Remote Desktop
– If you have an RDS server, you can simply dial into your server from home and continue working as you would in the office

Office 365
– Install on 5 devices per user
– One of the main benefits of Office 365 is the capability to work from anywhere as long as you have internet connectivity.
– It’s entirely cloud-based – email, files and Office programs (including Word, PowerPoint, Excel, etc.) can be accessed from any location and any device. You can create, edit, and share from your PC, Mac or your iOS, Android, or Windows device with colleagues in real time.

Microsoft Teams
– Download on all devices. PC, Laptop, Mobile and Tablet
– Participate in meetings via voice/webcam/webchat
– Integrated with Microsoft Office 365 (including status sharing with Outlook in real time)

Taking Phones Home
– If you have one of our phone systems, you can take home the handset, connect it to the Internet and you will receive all calls as normal.
– You may need a power adapter (or PoE switch) for the handset – Please speak to us if you need to order some

VPN
– A VPN is a Virtual Private Network which can give you secure, encrypted, remote access to your company network.
– VPN users will be able to able to access files, on-site email, network applications and even take over their work computer (providing the work computer is set up accordingly and left powered on).
– Please speak to us if you require this.

Please bear in mind we have a lot of demand for many of the above services / changes.

The sooner we know about your requirements, the sooner we can implement them.

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Coronavirus Update

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