Cookie Policy

This Cookie Policy explains how Blackwood IT Limited uses cookies and similar technologies on our website, www.blackwoodit.co.uk.

By "Blackwood IT", "we", "us" or "our", we mean Blackwood IT Limited, based in Wolverhampton, West Midlands.

Cookies are small text files placed on your device when you visit a website. They help the website work properly, remember certain information, understand how visitors use the site, and support features such as forms, analytics and live chat.

Cookies may be set by us directly, or by third-party services we use.

We use cookies and similar technologies for the following purposes:

Essential website cookies

These cookies are needed for the website to work properly. They may be used for basic functions such as website security, page loading, form submission, spam protection, session management, and remembering your cookie preferences. These cookies do not usually require consent because they are necessary for the website to function.

Forms and enquiry cookies

Our website includes contact and enquiry forms. Cookies or similar technologies may be used to help forms work correctly, reduce spam, remember form progress, and securely process the information you submit. When you complete a form, we may collect information such as your name, business name, email address, phone number and message. This information is handled in line with our Privacy Policy.

Google Analytics cookies

We use Google Analytics to understand how visitors use our website. This helps us see which pages are visited, how people find the site, how long visitors spend on pages, and how the website performs. Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• Approximate location
• Referral source
• Interactions with the website

Google Analytics cookies are not essential to the operation of the website and are only used where you have given consent.

Chatbot cookies

Our website may include a chatbot to help visitors ask questions, request support, or make enquiries. The chatbot may use cookies or similar technologies to keep the chat session active, remember previous messages during the session, route your enquiry correctly, and help us respond to your request. If you provide personal information through the chatbot, this will be handled in line with our Privacy Policy. Depending on how the chatbot is configured, some chatbot cookies may be essential while others may be optional analytics or performance cookies.

Some cookies may be placed by third-party providers we use, such as:

• Google Analytics
• Website form providers
• Spam protection services
• Chatbot providers
• Hosting, security or performance tools

These providers may process information in line with their own privacy and cookie policies.

When you first visit our website, you may be asked to accept, reject or manage non-essential cookies. You can change your cookie preferences at any time using the cookie settings link or banner on our website, where available.

You can also control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before cookies are placed.

We may update this Cookie Policy from time to time to reflect changes to our website, cookies, technology, or legal requirements. The latest version will always be published on this page.

This Cookie Policy was last updated in November 2025.

If you have any questions about this Cookie Policy or how we use cookies, please contact:

Blackwood IT Limited
Unit 5, Newton Court, Pendeford Business Park, Wolverhampton WV9 5HB
hello@blackwoodit.co.uk
01902 711 777