Why do I need to switch from my current phone system?

BT Openreach is switching off the UK's PSTN (Public Switched Telephone Network) and ISDN networks. All businesses currently using traditional landlines will need to migrate to a VoIP-based phone system before the deadline. Blackwood IT can manage the full migration for you, including number porting, so there is no disruption to your business.

Can I keep my existing business phone numbers?

Yes. Blackwood IT handles number porting as part of the migration to a cloud phone system, meaning your existing business numbers transfer across to the new system. Your customers continue to reach you on the same numbers.

Can staff use the cloud phone system when working from home or remotely?

Yes. A cloud phone system supports remote and hybrid working. Staff can make and receive calls on their business number from any device — desk handset, laptop softphone or mobile app — from any location with an internet connection.

Who manages the cloud phone system after installation?

Blackwood IT manages the phone system on an ongoing basis as part of a fully managed service. This includes configuration changes, adding or removing users, fault resolution and support — handled by the same team that manages your IT, so everything is joined up.

Do you supply cloud phone systems to businesses outside Wolverhampton?

Yes. Blackwood IT supplies and manages cloud phone systems for businesses across the West Midlands (Wolverhampton, Birmingham, Walsall, Dudley, Coventry), Shropshire, Staffordshire, Worcestershire, Cheshire and Derbyshire.

Blackwood IT Limited provides cloud phone systems (hosted VoIP / hosted PBX) for businesses across the West Midlands and surrounding counties. As a Gamma accredited partner, Blackwood IT supplies, installs and fully manages business-grade cloud telephony solutions including cloud-hosted phone systems with no on-site hardware, desk handsets, desktop softphones, mobile apps for iOS and Android, call groups, hunt groups, auto-attendant and IVR menus, voicemail to email, call recording, call queuing, and number porting. Blackwood IT manages the full migration from legacy PSTN and ISDN phone lines to VoIP ahead of the BT Openreach switch-off. Cloud phone systems are managed alongside IT as a single service, giving businesses one team, one bill and one point of contact. The service covers Wolverhampton, Birmingham, Walsall, Dudley, Coventry, Telford, Shrewsbury, Stafford, Lichfield, Worcester, Chester and Derby. Contact Blackwood IT on 01902 711 777 or hello@blackwoodit.co.uk.

Gamma Accredited Partner · West Midlands

Cloud Phone Systems

Modern business phone systems that work wherever you do

Your phone system is often the first point of contact between your business and your customers. A cloud phone system replaces traditional phone lines and on-site equipment with a hosted service delivered over the internet, giving your business a smarter, more scalable way to manage calls.

As a Gamma accredited partner, we provide business-grade cloud phone systems that are designed around your team, configured for your operations and fully managed by our team in Wolverhampton.

Book a Free Consultation → 01902 711 777

Gamma accredited partner Supply, install & support No mid-contract price rises

What's included

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Cloud-hosted phone systemNo on-site hardware — everything runs via the internet

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Desk handsets & mobile appsOffice handsets, desktop softphones and mobile apps

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Call groups & queuesRoute calls intelligently across your team

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Auto-attendant & voicemailProfessional call handling from day one

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Number portingKeep your existing numbers when you switch

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Fully managed & supportedOne team for IT and phone system

Modern telephony

Built around the way your business works

Every business handles calls differently. Some need a simple office phone setup. Others need call queues, hunt groups, voicemail-to-email, call recording, mobile apps, reception menus or multi-site working.

We take the time to understand how your business communicates before recommending the right setup. Whether you are a small office, a growing business, a professional services firm or a multi-site organisation, we can put a phone system in place that is easy to use and simple to manage.

Make and receive calls from desk phones, mobiles, laptops or tablets
Keep the same business numbers
Route calls to the right people or departments
Support office-based, remote and hybrid working
Add or remove users as your team changes
Improve call handling and customer experience

Blackwood IT engineer configuring cloud phone system

Time to switch?

Is it time to move away from a traditional phone system?

Traditional phone systems can be restrictive, expensive to maintain and difficult to adapt as your business changes. A cloud phone system gives you more flexibility and control, while keeping your communications simple for staff and customers.

Important: BT Openreach is switching off the UK's PSTN and ISDN networks. All businesses need to migrate to a VoIP-based phone system before the deadline. We can handle the full transition for you.

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Reduced costs

No expensive hardware to purchase, maintain or replace. Pay per user, per month — only for what you need.

No capital expenditure on hardware
Predictable monthly cost
Competitive call rates

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Work from anywhere

Your team can make and receive calls on their business number from any device, any location — office or remote.

Desk handsets, apps and mobile
Full features wherever you work
Perfect for hybrid teams

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Scales with you

Add or remove users in minutes. No waiting for an engineer visit, no additional hardware, no contract changes.

Instant user provisioning
Grows with your business
Flexible as your team changes

Choosing the right system

Cloud phone system or Microsoft Teams Phone?

Cloud phone systems and Microsoft Teams Phone can both be excellent options, but they suit different businesses and ways of working. We can help you compare both and choose the right solution.

Cloud phone system — often a great choice for businesses that want a traditional phone system experience with handsets, call groups, queues, mobile apps and simple call management.

Microsoft Teams Phone — may be better suited to organisations already heavily using Teams for internal communication and collaboration.

Not sure which is right? — Blackwood IT can assess your current setup, understand how your team works and recommend the most practical option for your business.

West Midlands businesses — we support businesses across Wolverhampton, Birmingham, Walsall, Dudley, West Bromwich and the wider West Midlands.

Blackwood IT cloud phone system setup — Yealink desk handset managed by Blackwood IT

Why Blackwood IT

Your phone system and IT — managed together

When your phone system is managed by a different company to your IT, things fall through the cracks. We manage both — one team, one bill, one accountable point of contact.

Gamma accredited partner — we supply business-grade telephony from one of the UK's leading providers.

A managed service, not just supply — we plan, install, configure, train your team and support everything ongoing.

Integrated with your IT — your phone system and IT are managed together by one team who knows your systems.

No mid-contract price rises — the price you agree is the price you pay for the duration of your contract.

FAQ