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[Solved] Cannot display the folder. Outlook cannot access the specified folder location. Could not open the item. Try again.

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Outlook says Cannot display folder

Encountering an error message like “Cannot display the folder. Outlook cannot access the specified folder location. Could not open the item. Try again.” in Outlook can be frustrating, but there are several troubleshooting steps you can try to resolve it.

If you receive the “Cannot display the folder.  Microsoft Outlook cannot access the specified folder location” error, you typically need to rename or delete your .ost file.  

Outlook Cannot display folder

Option 1 – Delete ost file

If you receive the “Cannot display the folder.  Microsoft Outlook cannot access the specified folder location” error, you typically need to rename or delete your .ost file.  

  1. In Outlook, click File > Account Settings > Data Files to find the location of your OST file. Then close Outlook.
  2. Go to the path of OST file, delete or rename the OST file.
  3. Restart your Outlook client, a new OST file will be created.

Typically this file is in C:\Users\YourName\AppData\Local\Microsoft\Outlook

Find your .ost and rename to .bak or .old

Option 2 – New profile

If the issue persists, please try creating and using a new Outlook profile via Control Panel > Mail > Show profile

  1. Press Windows Key + R
  2. Type “control”
  3. Find and click on Mail
  1. Click on “Show Profiles”
  1. Click Add and give the profile a new – Ie- New Profile
  2. Complete with your email details etc
  3. Select “Always use this profile” and select the new profile you have just made and click ok.
  1. Launch Outlook, your profile will open and start downloading mail.



See more info on new profile here.

Other tips

Restart Outlook: Sometimes, simply restarting Outlook can resolve temporary issues. Close Outlook completely and then reopen it to see if the problem persists.

Check File Permissions: Ensure that you have the necessary permissions to access the folder location. If the folder is located on a network drive or shared location, verify that you have the appropriate permissions to access it.

Repair Outlook Data Files: Use the built-in Inbox Repair Tool (scanpst.exe) to scan and repair any corrupted Outlook data files (PST or OST). This tool can help fix issues related to data file corruption that may be causing the error.

Disable Add-ins: Disable any Outlook add-ins that may be causing conflicts or issues with accessing folders. You can do this by going to File > Options > Add-ins in Outlook and then disabling the add-ins one by one to identify the problematic one.

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