IT Support Telford

 We are an IT support company specialising in providing IT support to Telford businesses and in-house IT teams.

Business IT Support​

Telford, we're here to assist you!

A proactive and strategic IT support partner, we’ll ensure the smooth running of your IT infrastructure, so you and your people can focus on running your business.

Our IT support services are tailored to fit your business requirements. Whether you’re looking to fully outsource your IT support or help your existing in-house team, our skilled professionals are ready to provide expert assistance.

IT consulting

Why work with us?​

Based in the West Midlands, we’re a top rated Managed Service Provider (MSP).
For many small businesses in Telford, Blackwood IT has long been the trusted partner for IT solutions. Above all reliable technology is paramount, and our friendly managed IT support team ensures that the pressure is off your operations. Another key point is that queries are resolved promptly, often within minutes, and a keen eye on technological advancements, we keep your business at the forefront of innovation and efficiency.

Our comprehensive suite of IT services is specifically designed to meet the unique needs of small businesses. 

To explain, our services encompass a wide range of solutions, including expert IT support, cutting-edge cyber security measures, reliable data backup and disaster recovery services, efficient cloud computing solutions, seamless integration with Microsoft 365, advanced telephony and communications systems (VoIP), professional data cabling services, strategic IT consulting, and robust internet connectivity options, including seamless WiFi networks.

IT Support Telford

A proactive and strategic IT support partner, we’ll ensure the smooth running of your IT infrastructure, so you and your people can focus on running your business.

Business IT Support Telford

Is inefficient IT management hindering your business in Telford?

For that reason, it’s time for IT solutions that drive your business forward. At length, we conduct thorough assessments of your current IT infrastructure and tailor it to align with your business objectives, freeing you and your team to concentrate on core activities.

Managed Cyber Security Telford

Count on our team to provide peace of mind regarding your cyber security. We excel in implementing best practices to shield you from cyber threats and vulnerabilities. We design our comprehensive services, including penetration testing, email security, compliance, and more, to keep your business safe in Telford and beyond.

Pro-Active Remote Monitoring

At Blackwood IT we use advanced software that monitors your entire IT network 24/7. This helps us keep your network healthy by alerting us to possible hardware failures and software issues before they happen. Once an alert has been triggered, we will pro-actively take steps to remedy the issue(s).

Contracted Response Times (SLA)​

Time is money. If your business is suffering from IT issues staff productivity will be heavily impacted. Our managed IT support customers benefit from fast response times for both remote and onsite support services.

Unlimited Remote & Onsite Support​

Our managed IT support customers have unlimited access to our technical team, Mon-Fri / 8am-6pm (excludes bank holidays). If you require remote, or onsite support, Blackwood IT will be there to assist you.

Quarterly Performance Report​s

Our managed IT support customers receive a quarterly performance report. This gives you a clear overview of how your systems, and how we are performing.

General Help and Support​

IT Support isn’t just fixing problems, it’s having a team of experts ready to help you. Perhaps you can’t remember which formula to use on Excel, or maybe you’re having trouble attaching a large file to an E-mail. Don’t waste time trying to figure it out alone. Our team are ready and waiting to help you.

Parts and Labour are Included​

Computer components fail from time to time - more often than we'd life. These can be costly to replace, and they will usually require a technician to install / configure them. For this reason our managed IT support customers don’t have to worry about these issues. Parts and labour are included in our support.

Hear it straight from our valued customers

Our Partners​

IT consulting

Our team is ready to help

With extensive expertise spanning IT, communications, cyber security, and business intelligence, we address all your technology needs.

Regardless of whether you opt for full outsourcing or wish to help in-house resources, our comprehensive managed solutions encompass everything from initial consultation to supply, implementation, and ongoing support. Operating beyond Telford, our services are designed to elevate your business’s technological capabilities.

How We Keep Your Business Safe​

All our managed IT support clients benefit from our cyber security services as standard, this includes:

Endpoint Detection & Response (EDR)

Extended threat detection, focused investigation, and effective response.

Safe Web Browsing

In addition using one of the world’s leading content filtering databases.

Managed Firewall

For the purpose of keeping your business is safe from intruders and hackers.

Advanced Email Threat Protection

Protect all your email communications against phishing and spoofing.

Patch Management

Removing vulnerabilities and close security gaps quickly with automated patch management.

Microsoft 365 Backup

In case you need to access deleted emails, we are keeping your email, Sharepoint, Teams data safe.

Offsite Server Backup

In the event that you need a backup, don’t worry as we are automatically backing up your servers offsite.

In conclusion, our services keep your business safe by providing solutions to help keep modern businesses safe. Market leading technology balanced against great customer service is what our business is focused on. 

Telford, get in touch and we can help fix your IT

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